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Delivery and fulfilment
How kits and clinic pathways are fulfilled after you pay.
Last updated: August 2026
This page summarises how DragonDX fulfils orders after payment.
Home testing kits (finger-prick only)
After payment we submit your order to our pathology partner for kit assembly and despatch to the contact address you give at checkout. Timing depends on partner cut-offs and postal services. Typical UK mainland despatch is within a few working days after the laboratory accepts the order; remote areas may take longer. Tracking, when available, appears on your Console order.
Clinic appointments for venous draws
Venous samples are taken at a partner clinic by a trained phlebotomist. Nothing is posted to you; the clinic holds everything needed. We pass booking details to our partners, and appointment availability and location are controlled by them. Some tests can only be taken venously, and a few are limited to particular clinics; where that applies it is shown on the product page and at checkout. If you cancel a booked appointment before attending, see our Refund policy for what is refundable.
Returning your sample
Follow the kit instructions and any prepaid return packaging supplied. Sample receipt and analysis timing depend on the laboratory and postal network. Progress updates appear in Console where available.
Cancellations
You have a legal right to cancel within 14 days of receiving your kit, and we will also cancel and refund in full any time before despatch if nothing has been sent and no clinic slot is booked. Once a kit's seal is broken the right to cancel that kit ends, because the kit is sealed for health protection and hygiene reasons. Faulty, incomplete or incorrect items are replaced or refunded regardless. See the Refund policy for the full rules and the cancellation form.
Support
Questions about despatch or delivery: open a support ticket in Console with your order number.
This page summarises how DragonDX fulfils orders after payment.
Home testing kits (finger-prick only)
After payment we submit your order to our pathology partner for kit assembly and despatch to the contact address you give at checkout. Timing depends on partner cut-offs and postal services. Typical UK mainland despatch is within a few working days after the laboratory accepts the order; remote areas may take longer. Tracking, when available, appears on your Console order.
Clinic appointments for venous draws
Venous samples are taken at a partner clinic by a trained phlebotomist. Nothing is posted to you; the clinic holds everything needed. We pass booking details to our partners, and appointment availability and location are controlled by them. Some tests can only be taken venously, and a few are limited to particular clinics; where that applies it is shown on the product page and at checkout. If you cancel a booked appointment before attending, see our Refund policy for what is refundable.
Returning your sample
Follow the kit instructions and any prepaid return packaging supplied. Sample receipt and analysis timing depend on the laboratory and postal network. Progress updates appear in Console where available.
Cancellations
You have a legal right to cancel within 14 days of receiving your kit, and we will also cancel and refund in full any time before despatch if nothing has been sent and no clinic slot is booked. Once a kit's seal is broken the right to cancel that kit ends, because the kit is sealed for health protection and hygiene reasons. Faulty, incomplete or incorrect items are replaced or refunded regardless. See the Refund policy for the full rules and the cancellation form.
Support
Questions about despatch or delivery: open a support ticket in Console with your order number.